Frequently Asked Questions

Orders, Shipping and Returns

1. How long are shipping times?

We work with suppliers around the world to source high quality products. Our suppliers typically ship orders within one to five days of receiving your order. After that, they can take up to two weeks to reach your doorstep. As soon as your product ships, you'll receive a tracking number that lets you keep tabs on your product at all times. We will keep you in the loop regarding any delays.

Each product at Miracle's Keep has an estimated delivery time that you can find in the product description.

2. What's your return policy?

Due to the ongoing pandemic we do not accept returns. Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So, just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

3. Can I cancel my order?

If you need to cancel an order, please contact us immediately. We allow a 24 hour window after purchase for cancelations. Sometimes orders get sent out before we can process the
cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Do you ship internationally?

Yes we do! Our delivery options and rates will be available and included during checkout.